Need help with your account, withdrawals or technical issues? Our support team is on hand to assist with questions about slots, online casino play, live casino sessions, active promotions, bonus balance and free spins, plus payment methods, recent wins and live betting, and security. For general enquiries, account-related requests or feedback, use the contact options below and our team will reply promptly during working hours. You can reach us by email, phone or live chat.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 email & live chat, typical reply within 1 hour) |
| General enquiries | [email protected] (billing, verification and account queries; reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team; onboarding Mon-Fri) |
| Phone | +44 20 7946 0821 (UK line; English support) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or situations requiring explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account ID. Providing precise information helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. More complex issues such as verification, payment or account investigations may take longer depending on the case and required checks. For quicker help use live chat; email replies for detailed investigations can take several business days.
Feedback
Have a suggestion or idea to improve the site? We’d love to hear it. Send feedback about games, payments, promotions or site usability and our team will review every message carefully. Your input helps us fix issues, prioritise features and improve the player experience. Thank you for helping us make the site better.